For support questions, contact email@example.com.
We will answer your email within
Please include the login name and/or
domain name you are referring to when you write to support. We can't yet
tell from your e-mail address, unless we happen to remember working with
you before. If appropriate, tell us exactly what file(s) you are referring
to. For emergency purposes only (i.e. if your site is down and you
have no access to email) please call the voice number below and a representative
will speak with you. If you call after regular business hours or on weekends,
please leave your name and number on our voice mail and we will contact
you as soon as possible. Remember, email is the most efficient means for
providing technical support to our customers. Our voice support is ONLY
FOR EMERGENCY purposes! Please don't abuse it.
For billing questions, contact firstname.lastname@example.org.
Customers will be invoiced monthly
via email after their first month of activation. If you have not received
your invoice email, please contact email@example.com
as soon as possible. Accounts will be terminted if payment is not received
within 10 days of activation or within 10 days of billing due date.
For payments, send check or money
order payable to:
6705 South Kings Hwy
Alexandria, VA 22306
Neon Networks offers superior web storage
space with global access over the Internet. We also offer a form of program
execution known as "cgi-bin." Our computers are Pentium II Dual Pro 333-400Mhz
machines running Apache over Linux. Apache responds to web page requests
from remote browsers while Linux is one of several variants of the Unix
operating system. Our servers are connected to the Internet backbone over
a 2 DS3, which has a capacity of 45 Mbps (Million bits per second).
Every customer gets his own password
protected userid under Linux. By logging in with his userid, the customer
gains access to his web storage space. Every userid "owns" a structure
of disk subdirectories in the Linux file system. The "root" of this structure
is the "home" directory, found at path "/home/userid." Note that this is
somewhat similar to the MS-DOS directory structure, except that there is
no drive letter and forward slashes are used instead of backward slashes.
The path referred to above, however is in relation to our own servers.
When you FTP to your account using your domain name and userid, you don't
need to put in "home/userid." You will automatically be taken there.
Inside the home directory are many
files and other directories. The most important one is named "www". Every
customer has his own separate "www" subdirectory. Files placed in the "www"
directory are visible to remote browsers over the Internet, so this is
where you want to place all your html documents, graphics, sounds, files,
etc. which you want people to be able to access from the world wide web.
For example, when a browser asks for URL http://yourdomain.com/page.html,
Apache looks for the file: /home/yourdomain.com/www/page.html and sends
The filename of your home page should
be index.htm or index.html. The webserver will automatically send the file
at path /home/yourdomain.com/www/index.htm when a browser specifies http://www.yourdomain.com.
When your account is set up, there will be an index.htm page already installed.
This just tells anyone accessing your domain that your site is under construction
and will be available soon. You will replace this file in the www directory
with one of your own creation. If you wish to use any of the cgi features
we provide that use Server Side Includes (SSI), you must name your page
with the .sht or .shtml extension. You can put an index.htm file in any
subdirectory that you wish, and it will be the default page served when
you don't want your visitors to have to type a full page URL reference,
for example, http://www.yourdomain.com/whatever instead of http://www.yourdomain.com/whatever/page.htm,
Now that we know where the files
have to be located in order to be visible from the Internet, just how do
we put the files there? There are several ways, depending on your computer
system. For the Macintosh, a program called "Fetch" is used. Microsoft
Windows systems use "WS_FTP." Look further in this manual (Chapter
4 - FTP Instructions) for detailed instructions on each of these programs.
A telnet account is just another
name for Unix/Linux userid. When you sign up with us, you get a userid
and password. You may ask for more than one such userid. Each telnet
account for your domain has its own separate home directory, but shares
the same www and FTP directories.
You need a telnet program to access
your telnet account. Click
here to download SimpTerm, a recommended Telnet program (for PC).
You can also search for other Telnet programs by going to www.download.com.
Simply put in yourdomain.com as the host, and connect to the server. When
you are connected, you will be prompted for your userid and password.
Some of the programs available at
the shell prompt are:
mail - a primitive email program
pine - a more powerful email program
ftp - to FTP onto other sites
telnet - to telnet to other sites
pico - an easy to use text editor
vi - a not so easy to use (but standard)
Joe - another easy to use text editor
lynx - a text-based world wide web browser.
In general, it's a pretty complete
POSIX environment. You access these programs by typing in their names and
then following commands relevant to each program. If you need help with
any of the programs, at the shell prompt, type man and the name of the
program to get instructions for that program online. If your problem is
not knowing the name of the program, try apropos subject (i.e. apropos
mail). It is important to remember that Unix is case-sensitive, and that
"Index.htm" is not the same as "index.htm."
If you experience problems with
your telnet program when accessing the above programs you will need to
make a entry in your login directories .bash_profile file. Just
add the following to the last line export TERM=vt100. This will allow you
to access all shell programs properly.
A name of anywhere from 3-16 letters
is legal for email accounts, FTP accounts, and telnet accounts. There is
no limitation for file names on the server.
and Access Logs
To count accesses, there is a directory
called wusage in your www directory. To access it, just log on the Internet
and with your web browser, go to:
You will see a webpage with statistics
for your domain for the previous week. If you are a brand new domain, you
won't see any statistics there yet. If you go to the link from that page
leading to Weekly Reports, you will see a much more detailed report, including
pie charts, graphs, etc. These reports are automatically generated for
you once each week, and are stored in one place so you can compare weekly
If you would like to see domain names
in your stats and other programs rather than just IP numbers, put an empty
file in your wusage directory called dns (no extensions). This will act
as a switch and reverse authentication will be activated for the domain.
In your home directory, you will
see a file called access-log. You can download this file and open it in
any word processor to see exactly what files were accessed, what domain
the visitor came from, the dates and times of each visit, etc.
Server Space Usage
You can find out how much space is
in use by the www files for your domain by using Telnet to log into your
account and then from the Unix prompt, typing the following:
du -s /www/htdocs/yourdomain
This will give you a report back
of the number of kilobytes (k) all files in your www directory add up to.
If you have an anonymous FTP area,
du -s ~ftp/yourdomain.com
To check how much space is being
used by files in your home directory, type:
du -s $HOME
Adding up the results from all three
of these commands will give you the total amount of space you are using,
but a simpler way of checking all three directories is to type:
du * www/* anonftp/* -c
You will then see a space report
for each directory (-a to see for each file) and at the end, a total.
To change your password, Telnet to
your account. After logging in with your username and password, at the
Unix prompt, type: passwd
A script will ask you to type in
your old password, then the password you want it changed to will be asked
for twice to verify. This will not work for POP-only accounts. There is
no way you can change the password for those accounts - they must be changed
by sending us email and we will take care of it.
This Unix program is compatible with
the zip program for DOS and Windows. To zip files, first have the files
uploaded to your server, then log into your account with Telnet. Navigate
to the directory where the files are that you want to zip (for instance
by typing cd www then cd sounds). Then type: zip myzip file1 file2 file3
This puts the files "file1", "file2",
and "file3" into a new zip archive called "myzip.zip". On the other hand,
if you had the archive "myzip.zip" and wanted to get back the files, you
would type: unzip myzip
Typing zip or unzip by itself will
give you a usage summary, showing nearly all the options available.
We recommend using Eudora as your email
client. This is a mail program that runs under MS Windows and Macintosh
OS. Eudora connects to the mail server over the Winsock or Macintosh TCP/IP.
Mail may be composed and read offline, but make sure that Winsock or TCP/IP
is running before attempting to send or receive email. Although your account
exists on our server, you won't be able to receive email at firstname.lastname@example.org
until InterNIC has activated you in the domain name servers.
After Eudora has been installed,
it must be configured to point to your server. To do this, start Eudora
and select "Settings" from the menu bar. Most of the options are self explanatory.
Here are the steps you need to perform to set up Eudora:
1) Install and start up the Eudora
2) Select "Settings" from the "Special"
3) Select the "Getting Started" tab,
then under Real Name, enter your Real Name
4) Under "POP Account" put email@example.com
5) Leave Return Address blank unless
you want people to send return email to you at a different email account
6) If you use the Macintosh version,
the radio button for TCP/IP connection should be highlighted
7) Click the "Personal Information"
tab (also only for the Macintosh version)
8) Under POP account put firstname.lastname@example.org
9) Fill out the "Real Name" and "Return
Address" as you did before
10) Under "Dialup User Name" enter
yourdomain (do not enter .com or .net here)
11) Click the "Hosts" tab then enter
email@example.com again under POP Account, and put yourdomain.com
under SMTP Server.
12) Go to the "Checking Mail" tab
and make sure "Save Password" is checked.
That's pretty much all the configuration
Eudora needs. Many of the configuration areas will be filled in when you
go to them, for instance it will usually fill in the POP account info where
ever it needs it after you enter it the first time. Now, when you select
"Check Mail" under the File menu, a window will pop up asking for your
password. Enter in your password then click on the proceed button and Eudora
will check to see if you have email. You can now send a test email message
to yourself and then check to see if it gets returned to you. If you checked
"Save Password" as in step 12, Eudora will not prompt you again for your
password after the first time. If multiple users have access to your computer,
and you don't want them to have access to your email account, make sure
"Save Password" is unchecked.
Your default email address is firstname.lastname@example.org,
and that's where all your email will be sent to, unless other configurations
take priority (such as autoresponders and redirects mentioned later).
The sample assumes a domain name
Microsoft internet mail
Full name = fred
Email = email@example.com
Internet Mail server = fred.com
Account = fred
Pass = xxxxxx
Smtp = fred.com
From = firstname.lastname@example.org
Your Name = fred
Email Address = email@example.com
Reply to = firstname.lastname@example.org
Mail Server user name = fred
outgoing Smtp = fred.com
Incoming = fred.com
If you would like additional POP
email accounts, ask us and we'll set it up for you. Remember there may
be a additional one-time charge for each POP account depending on your
account. To check numerous POP accounts, read the manual or help files
that come with Eudora or your email client software for configuration.
If you are familiar with the shell
(Unix) programs, "pine" and "mail", you can use either of these to check
and send email as well.